This session will highlight rare but important times when it is professionally necessary to disappoint a patient, including the de-escalation skills necessary to reach a resolution.
Instructional Strategy: Lecture/Discussion, 1 hour
Learning Objectives
- Describe the doctor-patient relationship challenges when saying “no” and maintaining a boundary
- Outline the basic steps of de-escalating a conversation
- Compare de-escalation and capitulation
- Practice using de-escalation techniques
Author: Theodore Parran, MD
School: Case Western Reserve University (CWRU)