All-Ohio Medical School Opioid Use Disorder Collaborative Curriculum

This session will highlight rare but important times when it is professionally necessary to disappoint a patient, including the de-escalation skills necessary to reach a resolution.

Instructional Strategy: Lecture/Discussion, 1 hour

Learning Objectives

1. Describe the doctor-patient relationship challenges when saying “no” and maintaining a boundary
2. Outline the basic steps of de-escalating a conversation​
3. Compare de-escalation and capitulation
4. Practice using de-escalation techniques

Author: Theodore Parran, MD

School: Case Western Reserve University (CWRU)