Skip to Main Content
 
 
Important Announcement: The New Library System and updated E-resource login process are Here!. As part of OhioLINK, Ohio's academic library consortium, the NEOMED Library is updating its 30-year-old shared systems. The new system allows researchers to "discover" print and electronic resources with a single search. Click here to start using the new system. Additionally, we have also changed the way that you all will login for off-campus access to the electronic resources provided by the NEOMED Library. All NEOMED students, faculty, clinical faculty, staff, and retirees, will click on the "Login using your NEOMED Network credentials" link on the login page. From there, you will be routed through NEOMED's network login process using the same login credentials that you use for logging into your email, Sharepoint, and other essential NEOMED networked resources. Please be patient with us as we get everything situated for your use and contact us with any questions at 330-325-6600 or e-mail library@neomed.edu for help.

Primary Care Training Enhancement

Continuous Quality Improvement Overview: What is the Root Cause? Session Overview

This session covers the definition and explains the process of root cause analysis. Participants determine which method to use and demonstrate two root cause analysis methods.

Session Length: 60 minutes

Prerequisite(s): None

Learning Objectives

  • Define root cause analysis

  • Demonstrate two root cause analysis methods

  • Determine appropriate root cause analysis method for specific projects

Author:  Amy Lee, MD, MBA, MPH

School: Northeast Ohio Medical University (NEOMED)

Continuous Quality Improvement Root Cause - Session Facilitator Guide

Presentation - Continuous Quality Improvement: What is the root cause?

Resources for Learners

Memory Jogger II: Healthcare Edition. A Pocket Guide of Tools for Continuous Improvement and Effective Planning. GOAL/QPC. MemoryJogger.org

Resources for Facilitators

Presentation slides

Flip chart paper, 3x3” sticky notes, pens, fishbone diagram template

Resources:

  1. ASQ. Cause analysis tools http://asq.org/learn-about-quality/cause-analysis-tools/overview/overview.html

  2. Institute for Healthcare Improvement. Quality improvement essentials toolkit (you have to register—really nice tools) http://www.ihi.org/resources/Pages/Tools/Quality-Improvement-Essentials-Toolkit.aspx

  3. MoreSteam. Fishbone diagram https://www.moresteam.com/toolbox/fishbone-diagram.cfm 

  4. ASQ. Affinity diagram. http://asq.org/learn-about-quality/idea-creation-tools/overview/affinity.html

  5. iSixSigma. Determine the root cause: 5 whys https://www.isixsigma.com/tools-templates/cause-effect/determine-root-cause-5-whys/

  6. Smartdraw. How to make a flowchart https://www.smartdraw.com/flowchart/how-to-make-a-flowchart.htm