This session covers the definition and explains the process of root cause analysis. Participants determine which method to use and demonstrate two root cause analysis methods.
Session Length: 60 minutes
Prerequisite(s): None
Learning Objectives
Define root cause analysis
Demonstrate two root cause analysis methods
Determine appropriate root cause analysis method for specific projects
Author: Amy Lee, MD, MBA, MPH
School: Northeast Ohio Medical University (NEOMED)
Memory Jogger II: Healthcare Edition. A Pocket Guide of Tools for Continuous Improvement and Effective Planning. GOAL/QPC. MemoryJogger.org
Presentation slides
Flip chart paper, 3x3” sticky notes, pens, fishbone diagram template
Resources:
ASQ. Cause analysis tools http://asq.org/learn-about-quality/cause-analysis-tools/overview/overview.html
Institute for Healthcare Improvement. Quality improvement essentials toolkit (you have to register—really nice tools) http://www.ihi.org/resources/Pages/Tools/Quality-Improvement-Essentials-Toolkit.aspx
MoreSteam. Fishbone diagram https://www.moresteam.com/toolbox/fishbone-diagram.cfm
ASQ. Affinity diagram. http://asq.org/learn-about-quality/idea-creation-tools/overview/affinity.html
iSixSigma. Determine the root cause: 5 whys https://www.isixsigma.com/tools-templates/cause-effect/determine-root-cause-5-whys/
Smartdraw. How to make a flowchart https://www.smartdraw.com/flowchart/how-to-make-a-flowchart.htm
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