This session introduces learners to foundational concepts of Quality Improvement (QI) and its historical foundations. The Lean Six Sigma framework will be described, as well as the Plan, Do, Study, Act (PDSA) cycle. Lastly, a role-playing exercise is used to demonstrate the processes involved in team-based decision-making.
Session Length: 60 minutes
Prerequisite(s): None
Learning Objectives
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Define principles and major concepts of quality improvement
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Describe components of plan, do, check, act (PDSA) cycle
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Explain the value of teams in continuous quality improvement
Author: Amy Lee, MD, MBA, MPH
School: Northeast Ohio Medical University (NEOMED)